Overview

The AI Accelerator is TEAI's ongoing support program. After workflows go live, clients need monitoring, maintenance, optimization, and a partner who understands their systems. The Accelerator provides all of this on a monthly subscription.

What the client gets: Weekly health monitoring, Friday performance reports, 6 dev hours per workflow per month for tweaks and enhancements, priority support, and quarterly strategic reviews.

Pricing: $995/workflow/month. Bug fixes on our code are always free and don't count toward hours.

Timeline: Ongoing, starting immediately after go-live.

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SOPs

Order	SOP	Frequency	Outcome
1	Accelerator Kickoff	Once	Subscription verified, expectations set, rhythm established
2	Ongoing Operations	Weekly + as needed	Client informed, systems healthy, support handled
3	Quarterly Review	Every 3 months	Strategic review with ROI comparison and expansion opportunities
4	Incident Response	As needed	Production incidents diagnosed and resolved within SLA
5	Expansion Consultation	On demand	Warm expansion lead handed to sales with full context

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Monthly Rhythm

Week	Activity
1-3	Weekly error review + Friday report
1-3	Support requests (as needed)
4	Monthly feedback check-in
Quarterly	Strategic review (60 min call with client)

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What's Included vs. What's Extra

Included	Extra (quoted separately)
Bug fixes on our code (always free)	New workflow builds ($8,995 + $995/mo)
Weekly health monitoring	Major system overhauls
Friday performance reports	Integrations outside current stack
6 hrs/workflow/month for tweaks	Features beyond monthly allocation ($250/hr)
Priority support (24-48hr response)	Bugs from client system changes ($250/hr)

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Key Metrics We Track

• Success rate -- target >95% per workflow

• Time saved -- hours recovered per week

• Money saved -- labor cost + error reduction value

• Hours used -- against monthly allocation (6 hrs/workflow)

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How Clients Reach Us

• Email: [email protected]

• Response time: 24-48 hours (mark "URGENT" for same-day)

• Slack: Error notifications auto-post to the client's dedicated channel