# Accelerator Kickoff

## Accelerator Kickoff

**Outcome:** AI Accelerator subscription verified, expectations set, ongoing rhythm established **Trigger:** Go-live complete, client transitioning to maintenance **Duration:** 60 min (prep + call + follow-up)

### Quick Reference

| Step | Action                      | Time      |
| ---- | --------------------------- | --------- |
| 1    | Verify Stripe subscription  | 5 min     |
| 2    | Pre-call prep               | 10 min    |
| 3    | Kickoff call                | 30-45 min |
| 4    | Send confirmation email     | 10 min    |
| 5    | Schedule first health check | 5 min     |

***

### Pricing Reference

| Item               | Value                        |
| ------------------ | ---------------------------- |
| Monthly fee        | $995/workflow                |
| Dev hours included | **6 hrs/workflow/month**     |
| Overage rate       | $250/hr (quoted first)       |
| New workflows      | $8,995 build + $995/month    |
| Support email      | <support@theentourageai.com> |
| Response time      | 24-48 hours                  |

***

### Full Guide

#### Step 1: Verify Subscription

In Stripe Dashboard:

1. Search by client email/name
2. Verify: Status = `Active`, Billing = `Monthly`
3. Confirm amount: $995 × \[workflow count]

#### Step 2: Pre-Call Prep (10 min)

```
/context:read {CODE}
```

Open:

* [ ] Client record
* [ ] Workflows delivered (from settings.json)
* [ ] Stripe subscription details
* [ ] Client's AI Roadmap (from Discovery) — note remaining opportunities

#### Step 3: Kickoff Call (30 min)

**Use slideshow:** `the-entourage-ai/context/templates/accelerator-kickoff-deck.md`

| Section                | Time   | Slides | Focus                                   |
| ---------------------- | ------ | ------ | --------------------------------------- |
| Celebrate completion   | 3 min  | 1-2    | Acknowledge the journey                 |
| Expectations           | 12 min | 3-6    | Hours, coverage, boundaries, generosity |
| Want Another Workflow? | 5 min  | 7      | AI Roadmap opportunities                |
| Support & Q\&A         | 10 min | 8      | How to reach us, questions              |

***

### What You're Getting

Explain to the client:

| Benefit              | Details                                                        |
| -------------------- | -------------------------------------------------------------- |
| Dev hours            | **6 hours per workflow per month** for tweaks and enhancements |
| Health monitoring    | Weekly checks — we watch it so you don't have to               |
| Friday Weekly Report | Executions, time saved, money saved, improvement suggestions   |
| Bug fixes            | On our code — **always free**, doesn't count toward hours      |
| Priority support     | 24-48hr email response (same-day for URGENT)                   |

**Key message:**

> "You're getting 6 hours per workflow per month. That's significant flexibility to evolve your workflow as your business changes."

#### Friday Weekly Report

**Set this expectation during the call:**

> "Every Friday, you'll receive a report showing:
>
> * How many times your workflow ran
> * Time saved (hours you didn't have to spend)
> * Money saved (based on hourly cost)
> * Suggestions for improvements we've spotted"

**Why this matters:**

* Tangible proof of ROI every week
* Keeps automation top-of-mind for the client
* Creates a touchpoint without requiring a call
* Surfaces optimization opportunities proactively

***

### What We Will / Won't Do

| We WILL Do                         | We WON'T Do                                  |
| ---------------------------------- | -------------------------------------------- |
| Bug fixes (our code) — always free | Build entire new workflows                   |
| Tweaks as your business changes    | Major system overhauls                       |
| Minor enhancements within hours    | Work outside your tech stack                 |
| Performance optimization           | Third-party integrations (quoted separately) |
| Guidance and questions             | Unlimited changes without boundaries         |

**Coverage breakdown:**

| Type                            | Covered? | Cost                     |
| ------------------------------- | -------- | ------------------------ |
| Bugs caused by us               | Yes      | Free (doesn't use hours) |
| System errors from our code     | Yes      | Free (doesn't use hours) |
| Performance issues              | Yes      | Uses allocation          |
| Questions and guidance          | Yes      | Uses allocation          |
| Workflow tweaks & enhancements  | Yes      | Uses allocation          |
| Feature requests beyond hours   | No       | $250/hr (quoted first)   |
| Bugs from client system changes | No       | $250/hr                  |
| New workflow builds             | No       | $8,995 + $995/mo         |

***

### The "Don't Abuse It" Message

**Key talking point:**

> "6 hours per workflow per month is a lot. Most development agencies don't include any hours—they bill everything. We're giving you flexibility to evolve your workflow as your business changes. That said, if you're consistently hitting the cap, we'll need to discuss either prioritizing requests or upgrading your plan."

**Why this matters:**

* Sets expectation that hours are generous, not unlimited
* Frames the relationship as partnership, not exploitation
* Opens door to upsell conversation if needed
* Prevents scope creep before it starts

***

### Want Another Workflow?

Pull up their AI Roadmap (created during Discovery):

1. **Review opportunities:** "We identified \[X, Y, Z] as future automation opportunities during your AI Roadmap."
2. **Ask the question:** "Which of these would have the biggest impact on your business right now?"
3. **Quote it:** $8,995 to build + $995/month ongoing (adds 6 hrs/month)
4. **Timeline:** Typically 2-4 weeks depending on complexity

**Key message:**

> "Your AI Roadmap is still valid. When you're ready to tackle the next workflow, let us know—we'll get you a quote."

***

### Step 4: Send Confirmation Email

```
/create:email {CODE} --type accelerator-kickoff
```

See Email Templates section below.

#### Step 5: Schedule Health Check

Add weekly calendar event:

* Title: `{CODE} Health Check`
* Day: \[agreed day]
* Duration: Internal (no client invite needed)

***

### Monthly Rhythm

| Week | Activity                     | SOP |
| ---- | ---------------------------- | --- |
| 1-3  | Weekly health check + report | 12  |
| 1-3  | Support requests (as needed) | 12  |
| 4    | Monthly feedback check-in    | 12  |

***

### Common Q\&A

| Question                     | Answer                                      |
| ---------------------------- | ------------------------------------------- |
| "Do unused hours roll over?" | No, hours reset each billing cycle          |
| "Can I get more hours?"      | Yes, $250/hr quoted before starting         |
| "What if I add a workflow?"  | $8,995 to build + $995/month + **6 hrs**    |
| "Urgent issues?"             | Mark "URGENT" in subject, same-day response |
| "How do I cancel?"           | 30 days notice, we ensure proper handover   |

***

### Email Templates

#### accelerator-kickoff

**When to send:** After AI Accelerator kickoff call **Command:** `/create:email {CODE} --type accelerator-kickoff`

```
Subject: Welcome to AI Accelerator - {Client Name}

Hi {Name},

Great connecting today! Here's a recap of your AI Accelerator subscription:

YOUR SUBSCRIPTION
• Workflows: {X}
• Monthly Fee: ${X × 995}
• Dev Hours: {X × 6} hours/month

WHAT'S INCLUDED
✓ Weekly health monitoring (we watch it so you don't have to)
✓ Friday Weekly Report — executions, time saved, money saved, suggestions
✓ Bug fixes on our code — always free
✓ {X × 6} hours/month for tweaks and enhancements
✓ Priority support (24-48hr response)

WHAT THOSE HOURS COVER
• Adjustments as your business changes
• Performance optimizations
• Minor enhancements
• Questions and guidance

WHAT REQUIRES A SEPARATE QUOTE
• Entirely new workflows ($8,995 build + $995/month)
• Major system overhauls
• Integrations outside your current stack

A NOTE ON HOURS
6 hours per workflow per month is generous compared to most agencies (who bill every hour). It's designed to let you adapt as your business evolves. We'll notify you before exceeding your allocation.

READY FOR ANOTHER WORKFLOW?
Your AI Roadmap identified other opportunities. When you're ready to tackle the next one, let us know—we'll quote it out.

SUPPORT
Email: support@theentourageai.com
Mark "URGENT" for same-day response

Questions? Reply anytime.

Cheers,
{Your Name}
The Entourage AI
```

***

### Verify

* [ ] Stripe subscription verified as Active
* [ ] Client understands pricing (verbal confirmation)
* [ ] "What we will/won't do" explained clearly
* [ ] "Don't abuse it" message delivered (partnership framing)
* [ ] Friday Weekly Report expectation set
* [ ] AI Roadmap opportunities mentioned
* [ ] Client record updated: Stage = "AI Accelerator"
* [ ] Confirmation email sent
* [ ] First health check scheduled
* [ ] Client has support email

**Next:** [Ongoing Operations](https://internal-docs.theentourageai.com/ai-accelerator/ongoing-operations)