# Overview

The AI Accelerator is TEAI's ongoing support program. After workflows go live, clients need monitoring, maintenance, optimization, and a partner who understands their systems. The Accelerator provides all of this on a monthly subscription.

**What the client gets:** Weekly health monitoring, Friday performance reports, 6 dev hours per workflow per month for tweaks and enhancements, priority support, and quarterly strategic reviews.

**Pricing:** $995/workflow/month. Bug fixes on our code are always free and don't count toward hours.

**Timeline:** Ongoing, starting immediately after go-live.

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### SOPs

| Order | SOP                                                                                                      | Frequency          | Outcome                                                          |
| ----- | -------------------------------------------------------------------------------------------------------- | ------------------ | ---------------------------------------------------------------- |
| 1     | [Accelerator Kickoff](https://internal-docs.theentourageai.com/ai-accelerator/accelerator-kickoff)       | Once               | Subscription verified, expectations set, rhythm established      |
| 2     | [Ongoing Operations](https://internal-docs.theentourageai.com/ai-accelerator/ongoing-operations)         | Weekly + as needed | Client informed, systems healthy, support handled                |
| 3     | [Quarterly Review](https://internal-docs.theentourageai.com/ai-accelerator/quarterly-review)             | Every 3 months     | Strategic review with ROI comparison and expansion opportunities |
| 4     | [Incident Response](https://internal-docs.theentourageai.com/ai-accelerator/incident-response)           | As needed          | Production incidents diagnosed and resolved within SLA           |
| 5     | [Expansion Consultation](https://internal-docs.theentourageai.com/ai-accelerator/expansion-consultation) | On demand          | Warm expansion lead handed to sales with full context            |

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### Monthly Rhythm

| Week      | Activity                                   |
| --------- | ------------------------------------------ |
| 1-3       | Weekly error review + Friday report        |
| 1-3       | Support requests (as needed)               |
| 4         | Monthly feedback check-in                  |
| Quarterly | Strategic review (60 min call with client) |

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### What's Included vs. What's Extra

| Included                            | Extra (quoted separately)                    |
| ----------------------------------- | -------------------------------------------- |
| Bug fixes on our code (always free) | New workflow builds ($8,995 + $995/mo)       |
| Weekly health monitoring            | Major system overhauls                       |
| Friday performance reports          | Integrations outside current stack           |
| 6 hrs/workflow/month for tweaks     | Features beyond monthly allocation ($250/hr) |
| Priority support (24-48hr response) | Bugs from client system changes ($250/hr)    |

***

### Key Metrics We Track

* **Success rate** -- target >95% per workflow
* **Time saved** -- hours recovered per week
* **Money saved** -- labor cost + error reduction value
* **Hours used** -- against monthly allocation (6 hrs/workflow)

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### How Clients Reach Us

* **Email:** <support@theentourageai.com>
* **Response time:** 24-48 hours (mark "URGENT" for same-day)
* **Slack:** Error notifications auto-post to the client's dedicated channel